Frequently Asked Questions

These FAQ's were last modified on 01 April 2023

Shipping Information

What Shipping Methods Are Available?

FedEx, UPS, DHL or TNT are the fastest and the most reliable ways to ship products purchased on Medical Supply Line. Typically delivery times are less than 5 days but it comes at a cost. DHL, FedEx, UPS and TNT will easily be the most expensive methods to ship packages from global manufacturers.

How Long Will it Take To Get My Package?

FedEx, UPS, DHL or TNT are the fastest and the most reliable ways to ship products purchased on Medical Supply Line. Typically delivery times are less than 5 days but it comes at a cost. DHL, FedEx, UPS and TNT will easily be the most expensive methods to ship packages from global manufacturers.

How Do I Track My Order?

Usually within 1-5 days your order will ship and you will be provided a tracking number by email. In the event your email server or email service doesn’t recognize your email always check your spam or junk mail. Every manufacture has their own time to ship orders, you can see this when you check out. If a manufacturer doesn’t ship your order in this time, your order will be automatically canceled and your money returned. Allow five days to be returned.

Do I Need A Account To Place Order?

YES… To place orders get discounts or coupons you need to create an account. If you are concerned about your information please review our Privacy Policy and Terms of Service. We are very serious about protecting your information and we don’t keep your financial information after your purchase unless you want us to.